I called Palisades to take care of an old bill I didn't know I had, but I was going to pay it anyway. The lady was so rude, I figured It wasn't worth the effort to beg for her assistants to get them the money.
All I wanted to know is where the bill was from and who do I make the payment to. I was polite and I did understand that this bill needed to be payed.
Now that I see this mess I don't want to send them a penny. So is there any way to skip the collection people and pay somebody else?